Frequently Asked Questions
Quick answers on ordering, pricing, payment, shipping and quality. Still stuck? Email info@dxway.net.
Ordering & Quotations
Do I need an account to request a quotation?
No. You can submit an RFQ as a guest. Registering makes repeat orders faster and keeps your quotation history in one place.
How quickly will I receive a quotation?
Most quotations are emailed within 12 hours during business days. Rare, obsolete or allocation parts may take up to 24 hours while we confirm availability.
Is there a minimum order value?
We ask for a minimum enquiry value of USD 200 (CNY 1,000). This lets us quote accurately and keep pricing competitive.
Can you source obsolete or hard-to-find parts?
Yes — this is one of our specialities. Send the part number and quantity and we will search our global supplier network, with authenticity checks before dispatch.
Pricing & Payment
What payment methods do you accept?
Bank transfer (T/T), PayPal, credit/debit card and Western Union. Confirmed orders can be paid online through Pay Online.
How long is a quotation valid?
Unless stated otherwise, quotations are valid for up to 3 working days. Spot market pricing can move quickly, so confirm early where possible.
Do prices include shipping and duties?
Quoted prices cover the goods unless your quotation states otherwise. Freight is shown separately, and duties or taxes are the consignee's responsibility unless agreed in advance.
Shipping & Quality
Which carriers do you use?
We ship with DHL, UPS and FedEx, and can consolidate larger orders. Tracking is provided on dispatch. See Shipping & Payment for indicative transit times.
How do you guarantee quality?
Parts are inspected on arrival and checked against the ordered specification, with date-code and lot traceability. Read more on our Quality Control page.
What if something is wrong with my order?
Contact us within the return window with your order number and photos. Valid claims are resolved by replacement or credit. See Return & After-sales.