Return & After-sales
If a shipment doesn't meet the agreed specification, we will investigate and put it right.
Return conditions
- Claims must be raised within 30 days of receipt, quoting the order number.
- Parts must be returned in their original packaging, unused and with the original labels intact.
- Please include a description of the issue and, where possible, photographs of the parts and packaging.
- Custom-programmed, cut-tape, re-reeled or specially ordered parts may not be returnable.
Return process
Contact our team
Email info@dxway.net with your order number and a description of the problem.
Get an RMA
If a return is agreed, we issue a Return Merchandise Authorisation number and instructions.
Return the goods
Ship the parts back with the RMA number clearly marked. Please confirm the return address with us first.
Resolution
After inspection we arrange a replacement, credit note or refund as agreed.
After-sales support
For order status, documentation or technical questions, our team is available Monday to Friday, 9:00–18:00 (GMT+8). We aim to answer every enquiry within one business day.